East End Hospice received a 5-star rating from the Centers for Medicare & Medicaid Services (CMS) in its 2023 Consumer Assessment of Healthcare Providers and Systems Hospice Survey (CAHPS) released August 30. East End Hospice is the only hospice on Long Island to receive a 5 out of 5 stars rating. Only 11% of the more than 5,500 hospices nationwide received 5-stars.
The CAHPS Hospice Survey assesses the experience of hospice patients and caregivers. It measures various indicators to determine a ranking from one to five stars, with five being the highest possible score. The survey serves as a decision aid for families selecting a hospice program and establishes national hospice care benchmarks.
Measured indicators include:
• Communication with family
• Getting timely help
• Treating patients with respect
• Emotional and spiritual support
• Help for pain and symptoms
• Training family to care for patients
Peter Halstead, Chairman of the EEH Board of Directors, noted EEH’s unique structure as the region’s only independent, not-for-profit hospice and acknowledged, “Our clinical team are our patients and their caregivers’ advocates and trusted partners. They’re highly skilled, and this assessment confirms their tremendous commitment to our patients.”
President & CEO Mary Crosby, RN, MPH, emphasized that the 5-star rating reflects East End Hospice’s continued commitment to offering the highest quality hospice care in the region.
“To have CMS validate our efforts with a 5-star rating based on the experiences of our patients and families is an absolute honor,” said Ms. Crosby. EEH has a 98.5% average caregiver satisfaction rating and is recognized by the Hospice & Palliative Care Association of New York State as a Top 10 Hospice statewide, further reflecting the organization’s commitment to high-quality care.
About East End Hospice
East End Hospice (EEH) is dedicated to improving lives through expert care, comfort and compassion for terminally ill patients, caregivers and grieving families.
East End Hospice is the area’s only independent, not-for-profit hospice provider. EEH care is free to everyone, regardless of insurance status or ability to pay.
East End Hospice provides home hospice services across central and eastern Suffolk County in the Towns of Southampton, East Hampton, Shelter Island, Southold, Riverhead and Eastern Brookhaven, including Eastport, Manorville, the Moriches, Mastics, Shirley, Brookhaven, Bellport, East Patchogue, Medford, Yaphank, Middle Island, Ridge, Shoreham and Wading River. East End Hospice operates the region’s only dedicated inpatient hospice facility, the Kanas Center for Hospice Care, in Westhampton Beach, NY. The Kanas Center accepts all eligible patients regardless of where they live. Bereavement counseling is available through EEH’s Zinberg Family Bereavement Center. All bereavement resources are free, open to the public and offered to adults, teens and children.
To learn more about East End Hospice, visit www.eeh.org/Hospice or call (631) 902-8818.
# # #
