East End Hospice has achieved recognition by earning four rings in the 2023 Quality Connections program of the National Hospice and Palliative Care Organization (NHPCO). Quality Connections is the only national program designed to support hospice and palliative care provider delivery of high-quality, person-centered care.
Quality Connections is structured around four fundamental pillars, which are represented by four rings: Education, Application, Measurement, and Innovation. Quality Connections participants are required to achieve milestones within defined timeframes by participating in activities such as quarterly data reporting and benchmarking, educational courses, case studies, and engagement on emerging issues; all of which serve to promote high-quality care delivery and service excellence. Achievement in the program is measured by completing activities within each of the four foundational areas, culminating in the closure of up to four rings.
By participating in Quality Connections program year 2023, East End Hospice has earned the highest achievement possible by closing four rings and has enhanced its quality improvement program plus, is up to date on the newest and best practices in serious illness and end-of-life care.
“Achieving this recognition reflects East End Hospice’s strong steadfast commitment to quality and safety,” Theresa Samot EEH Vice President and Chief Quality & Compliance Officer, said. “Our experienced healthcare professionals offer high-quality hospice care that focuses on improving every patients’ quality of life focusing on meeting individualized goals of care, patient choices and autonomy. We are passionately committed to making healthcare better every day by leading the East End in clinical excellence and exceptional hospice service.”
“NHPCO is committed to helping hospice and palliative care providers deliver the best care possible to patients and their loved ones. Quality Connections was created to make the ongoing journey of excellence possible,” said NHPCO COO and interim CEO Ben Marcantonio. “The Quality Connections program continues to grow and include broader content and learning opportunities like compliance, palliative care, equity and inclusion that serve our patients and communities across the continuum of serious illness and end-of-life care.”
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About East End Hospice
East End Hospice (EEH) improves lives across Eastern Long Island through expert care, comfort, and compassion for terminally ill patients, caregivers, and grieving families. Since 1991, EEH has been the region’s only independent, not-for-profit hospice and leading comprehensive provider of hospice services, including home hospice care, inpatient services, and bereavement programming.
East End Hospice’s licensed, professional staff and 160+ dedicated volunteers care for more than 2,500 people each year. EEH supports more than 90 families managing terminal illnesses each day and offers grief and bereavement services to patient families and community-based clients. EEH care is free to everyone, regardless of insurance status or ability to pay.
East End Hospice provides home hospice services across central and eastern Suffolk County in the Towns of Southampton, East Hampton, Shelter Island, Southold, Riverhead and Eastern Brookhaven, including Eastport, Manorville, the Moriches, Mastics, Shirley, Brookhaven, Bellport, East Patchogue, Medford, Yaphank, Middle Island, Ridge, Shoreham, and Wading River. East End Hospice operates the regions only dedicated inpatient hospice facility, the Kanas Center for Hospice Care, in Westhampton Beach, NY. The Kanas Center accepts all eligible patients regardless of where they live. Bereavement counseling is available through EEH’s Zinberg Family Bereavement Center. All bereavement resources are free, open to the public and offered to adults, teens, and children.
East End Hospice received a 5-star rating from the Centers for Medicare & Medicaid Services (CMS) in its 2023 Consumer Assessment of Healthcare Providers and Systems Hospice Survey (CAHPS) released August 30. East End Hospice is the only hospice on Long Island to receive a 5 out of 5 stars rating. Only 11% of the more than 5,500 hospices nationwide received 5-stars.
EEH has a 98.5% average caregiver satisfaction rating and is recognized by the Hospice & Palliative Care Association of New York State as a Top 10 Hospice statewide, further reflecting the organization’s commitment to high-quality.
To learn more about East End Hospice, visit eeh.org or call (631) 288-8400.
About NHPCO
The National Hospice and Palliative Care Organization is the nation’s first and largest membership organization for providers and professionals who care for people affected by serious and life-limiting illnesses. The organization is committed to improving and advancing the proven integrated, person-centered healthcare model that its members put into practice daily – one that provides patients and their loved ones with comfort, peace, and dignity during life’s most intimate and vulnerable experiences, while also addressing holistic health and the well-being of communities.
For media inquiries, please contact:
Christine Michne
Public Relations Coordinator
East End Hospice
w: 631-288-7080 c:631-902-8818
cmichne@eeh.org
